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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sylvia Taylor

Sylvia Taylor

March 3, 2025

5  out of  5
rating by Sylvia Taylor
"I just wanted to share a review on Tiffany Lile! She has been so kind and helpful! She was able to give me a quote in no time! She was very professional and efficient!!"
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Payslee Cole

March 3, 2025

5  out of  5
rating by Payslee Cole
"Jessica was amazing!!! I talked to her over the phone and she got everything set up. It was a quick and easy process. Once I arrived everyone was so friendly. They even gifted us Girl Scout cookies on the way out. 10/10 recommend for anyone looking for insurance. Thanks you guys."
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Matt Lacefiled

February 27, 2025

5  out of  5
rating by Matt Lacefiled
"They were great help and gave me the best deals!"
We responded:
"Thank you, Matt, for your great review! We're happy to hear you had a good experience and found the best deals with us. Your satisfaction is important to us, and we look forward to helping you again. "
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Shari Konkol

February 27, 2025

5  out of  5
rating by Shari Konkol
"Tatum was extremely helpful. Would definitely recommend them!"
We responded:
"Thank you, Shari, for your great review! We're happy to hear that Tatum gave you excellent service. Your recommendation really matters to us. If you need more help, just let us know. "
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Pamela Hutchins

February 27, 2025

5  out of  5
rating by Pamela Hutchins
"Tatum worked with me she was very quick at getting me my insurance at a much more decent price than I was having to pay Excellent service I had recommend her for your insurance needs"
We responded:
"We’re so glad we could help you find the right coverage, Pamela! We believe in making insurance personal, and we’re happy to hear that reflected in your experience. "
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Samatha Watkins

February 27, 2025

5  out of  5
rating by Samatha Watkins
"We did all of our dealings with Tatum. She went over and beyond to answer any and all questions we had. She is AWESOME at her job and State Farm is very lucky to have her. If there was more Tatum’s in the world it would be better. She got our trucks house lawn more and side x sides quoted in no time and we are thankful for her and the time she spend helping us."
We responded:
"Thanks, Samantha! We love helping people find the right coverage, and it means so much to hear that you had a great experience with us. We’re always here for you!"
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Sabrina Blair

February 27, 2025

5  out of  5
rating by Sabrina Blair
"Switching to State Farm was the best and easiest decision. Travis and Jessica were amazing to work with. Very friendly and amazing customer service."
We responded:
"Thanks, Sabrina, for your amazing review! We're glad switching to State Farm was a great choice for you. Travis and Jessica are happy to have offered you excellent service. We appreciate your trust!"
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R E

February 7, 2025

5  out of  5
rating by R E
"Everybody was very friendly, very helpful, and very understanding. I was working with Jessica and I stopped responding to her reaching out for 2 months because I was in the hospital after a stroke. She remembered me when I was able to come back into the office as she was leaving for her lunch break. She turned right around to help us continue solidifying our policy and kept prices affordable. She was a delight to work with, very optimistic and encouraging about my situation. My family and I were blessed to be taken care of by Jessica and Travis today!"
We responded:
"Thank you, R E, for sharing your experience. We're thrilled to hear that Jessica provided such exceptional service during a challenging time. Your kind words inspire us to continue delivering outstanding support. We appreciate your trust in us!"
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Travis Taylor

February 6, 2025

5  out of  5
rating by Travis Taylor
"Tiffany was very helpful fixing an issue with our billing discount. Great customer service!"
We responded:
"Thank you, Travis! We're delighted to hear that Maria provided you with excellent service and the best options for your needs. Your satisfaction is our priority, and we appreciate your kind words."
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Sarah Andrews

February 5, 2025

5  out of  5
rating by Sarah Andrews
"Couldn't ask for a better insurance team!!! Always looking out for your best intrest,weather it's getting you that low rate we all want and need or answering any questions you have! I highly recommend choosing Travis Terrels office for all your insurance needs!!! Jessica is the agent I work with and my fiancé's agent Tatumn is also so so wonderful give them call and see what they can save you!!!"
We responded:
"Sarah, thank you for your wonderful review! We're thrilled to hear that Jessica and Tatumn have provided you with excellent service. Your recommendation means a lot to us. We're committed to continuing to meet your insurance needs with the same dedication. "
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Ron Woodland

January 31, 2025

5  out of  5
rating by Ron Woodland
"I wanted to say I’m very happy with my agent Travis Terrell today I spoke to his agent Tiffany and she took care of my needs very friendly and got it done Quickly, She’s a sweetheart."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Tiffany provided you with excellent service. Your satisfaction is our priority, and your kind words motivate us to continue delivering exceptional experiences. "
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Eric Moeller

January 30, 2025

5  out of  5
rating by Eric Moeller
"The team at state farm.are very friendly and helpful. Tatum handled my insurance needs and was diligent about finding the right coverage at the right price for my needs. Would definitely recommend them for all of your insurance needs."
We responded:
"Thank you for your wonderful feedback and the 5-star rating. We're thrilled to hear that Tatum and our team were able to assist you effectively. "
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Kenna Jones

January 30, 2025

5  out of  5
rating by Kenna Jones
"If I had to describe Travis Terrell’s State Farm office and staff, I would call it “downtown hometown.” That’s the feel you get as you walk through the doors. You are immediately greeted by smiles and offers of treats or drinks together with a “how-can-I-serve-you” attitude. The staff is ALWAYS super helpful. Recently we bought a car that needed to be added to our insurance. Tiffany was a great help in juggling the insurance on the vehicles we own to get us the best value for our dollars. It is so nice to work with a family friendly/service oriented insurance agent and staff!"
We responded:
"Thank you for your wonderful review. We're thrilled to hear that you felt welcomed and well-served by our team. Tiffany and the entire staff are dedicated to providing exceptional service. "
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Rodney Martin

January 28, 2025

5  out of  5
rating by Rodney Martin
"Not much on texting words, but glad Tatum got ahold of me and gave me a quote that saved me $29 a month. She's really nice and plan on sticking with this company from now on."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Tatum was able to assist you and provide savings. "
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Jennifer Simmons

January 22, 2025

5  out of  5
rating by Jennifer Simmons
"Travis Terrell goes the extra mile for his customers! He and his staff are knowledgeable, friendly, and always ready to help. I have recently had to file a homeowners claim as well as an auto claim, and Travis made both situations as easy as possible. Highly recommend!!"
We responded:
"Jennifer, thank you so much for your amazing review! We're so happy to hear that the team made your claims process so smooth. Your kind words mean the world to us! "
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Felicia Lindsey

January 17, 2025

5  out of  5
rating by Felicia Lindsey
"I recently changed insurance companies, and Tatum made this process amazing! She handled everything over the phone. I'll most definitely be recommending them!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Tatum made your transition to our services seamless. Your recommendation means a lot to us. "
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Derius Harris

January 17, 2025

5  out of  5
rating by Derius Harris
"Tatum was great fast quick to the point she saved me about $45 bucks a month I most definitely recommend them they have great customer service and nose exactly what they're doing !!"
We responded:
"Thank you for your outstanding review! We're thrilled to hear that Tatum provided you with excellent service and savings. "
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T Mill

January 17, 2025

5  out of  5
rating by T Mill
"I walked in on a cold snowy day when most businesses were closed. I received a warm welcome from the team and excellent service from Tatum. 5 stars!!"
We responded:
"Your 5-star rating is greatly appreciated. We're delighted to hear that Tatum and our team provided you with excellent service, even on a snowy day. "
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Valerie Jackson

January 17, 2025

5  out of  5
rating by Valerie Jackson
"I switched my insurance with Tatum and she has been wonderful! Her customer service is outstanding! She is very attentive to your needs and always answers your call and questions! I am very pleased with her service 😁"
We responded:
"Thank you for trusting Tatum with your insurance needs. So happy to hear that she was able to answer all your questions quickly and professionally. "
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Dawn Westphalen

January 15, 2025

5  out of  5
rating by Dawn Westphalen
"Jessica was a pleasure to work with. Easiest transaction I’ve had. Listened to my needs, asked good questions and made sure I was satisfied with my insurance needs."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Jessica made your experience seamless and met your insurance needs effectively. Your satisfaction is our priority, and we appreciate your 5-star rating."
Profile photo of Melissa Rogers

Melissa Rogers

January 15, 2025

5  out of  5
rating by Melissa Rogers
"Jessica helped me switch all of our insurance policies to State Farm and save a lot of money! She is very knowledgeable in all things insurance and was easy to work with. Thanks again Jessica!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Jessica was able to assist you in switching your insurance policies and saving money."
Profile photo of Zach Knisley

Zach Knisley

January 13, 2025

5  out of  5
rating by Zach Knisley
"I moved from Washington State to Hickory in July of 24. I needed to change insurance because my insurance company at the time was not licensed in Kentucky. Prior to moving I picked the Travis Terrell agency off a list on the internet. Tatum got my renters insurance all set up over the phone. Once I made it to Kentucky I licensed all my cars as well. We had a few hiccups in underwriting. Tatum, Haylee, Jessica, Tiffany and Travis all have helped fix everything right away. Since moving i have had a chance to stop by their office in Benton. I have had conversations with all of the agents. Im here to tell you that they are very warm and caring people. And they have a great love for the people in this community. Its wonderful to see a great group who is all about supporting its own community. Im so thankful to have had a chance to conversate and meet with most of them in office. Reach out if you need insurance! Thanks for everything, Zach"
We responded:
"Thank you for your wonderful feedback and for choosing our agency. We're delighted to hear about your positive experience with our team. Your kind words about our community commitment mean a lot to us. We're here whenever you need us!"
Profile photo of Renee Nelson

Renee Nelson

January 10, 2025

5  out of  5
rating by Renee Nelson
"Haylee Mathis made my insurance experience easier than expected. Also very friendly atmosphere."
We responded:
"Thank you for your wonderful review. We're thrilled to hear that Haylee made your insurance experience smooth and that you enjoyed our friendly atmosphere. Your feedback is greatly appreciated!"
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Carlie Reynolds

January 10, 2025

5  out of  5
rating by Carlie Reynolds
"Haylee was absolutely amazing! She’s patient and always helps find the best discount!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Haylee provided you with excellent service and helped you find the best discounts. Your satisfaction is our priority at our agency!"
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Jasmine Milburn

January 10, 2025

5  out of  5
rating by Jasmine Milburn
"Haylee is amazing! She has a good attitude and always trying to find the best discounts to help suit her customers needs!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Haylee's positive attitude and dedication to finding the best discounts have made a difference for you. Your feedback is greatly appreciated."